FAQ
Installation FAQs
Can I install a wall-hung vanity on any type of wall?
Do tallboys, laundry cabinets, and similar items need to be fixed to the wall?
How high should I install my vanity or shaving cabinet?
Can plumbing interfere with drawer function?
Can I cut into the cabinet to accommodate plumbing?
What do I need to consider when installing a vanity with a stone top?
LED shaving cabinet has power but the light isn't on. What do I do?
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Operations FAQs
Why is my LED mirror fogging up even though it has a demister?
My LED mirror or shaving cabinet isn’t responding—should I try switching it off at the wall?
Design FAQs
Why doesn’t my white vanity match the ceramic basin or stone top?
Why are there small variations in pattern or grain on my stone top?
Can I mix and match different Otti vanities, basins, and tapware?
Why do colours or finishes look different at home than in-store?
How do I choose the right size vanity or cabinet?
Can I customise the handles or finishes on my vanity?
Cleaning & Care FAQs
What cleaning products should I use on Otti products?
How do I clean ceramic basins, stone tops, and vanities?
How can I prevent water spots or silicone residue?
Why is my stainless-steel sink rusting?
How do I clean my mirrors and prevent edge corrosion?
Returns & Warranty FAQs
What is your return policy?
Can I return a product directly to Otti Australia?
What is covered under warranty?
Do I need proof of purchase for a warranty claim?
Can I claim warranty if the product was installed incorrectly?
How long does the warranty assessment process take?
Still have questions? Please contact our friendly team who would more than happy to assist
